Payment
We accept Visa, Master Card and Interac E-transfers as a form of payment.
There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
Limitation of Liability
The maximum liability to you on products purchased from our website shall be limited to the purchase price of the products you paid. We will not be liable for any property damage, personal injury, Fire related incidents, loss of use, interruption of business, loss of profits, or other consequential, indirect, incidental, punitive or special damages arising from use, malfunction or due to defective equipment. This applies in all cases however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or other reasons. By purchasing equipment buyer agrees that, IN NO EVENT WILL ENCORE PACIFIC IMPORTS LTD. BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Encore Pacific Imports Ltd. is not responsible for the operation of, or content located on or throughout any such site.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Encore Pacific Imports Ltd. reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Other Conditions
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Encore Pacific Imports Ltd. reserves the right to make changes to this site and these conditions at any time.
Privacy Policy
We keep your personal information private and secure. When you make a purchase from Encore Pacific Imports Ltd., you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us.
We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. We may contact you via email in the future to keep you informed about specials, latest offers & current promotions, new product or service addition to the store, or changes to this privacy policy. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only
employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via our Contact us Page.
Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy for more information. Our store is not responsible for the actions of third parties.
Return Policy
Encore Pacific Imports Ltd. accepts returns of products purchased online that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes which result in the shipment of incorrect products to our customers will also be accepted for return.
Refund or Exchange Procedure
Return or exchanges are accepted by providing original receipt (invoice) and reason for return or exchange within 15 days* from the purchase date, All refunds or exchanges must be in original manufacturer packaging and in acceptable condition of use (all manuals, accessories, gifts with purchase must be included). Refunds or exchanges may be subject to restocking fee of 15% – 30% as determined by management for any damaged or missing items or based on condition of use.
Online Orders
All Online Orders also qualify for the above 15 days Return / Exchange policy from the date of delivery as indicated by the carrier on the Delivery notification /tracking. To return or exchange orders placed through our website, please send us an email at info@NinebotMax.ca or call us at 1-778-819-2789 with your order number and reason for Exchange or Return. Our team members are available to assist you during business hours of operations, Monday to Friday, 10 AM to 6 PM (P.S.T).
Shipping Policy
Encore Pacific Imports Ltd.only uses reliable carrier services as to ensure all deliveries are made on time and received by our customers in good condition. We ship merchandise to locations within Canada via Regular Canada Post Service as standard shipping or UPS standard as an alternate.
Shipping / Delivery Time
Most in-stock orders will ship next business day after complete order receipt & full payment. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We target all completed orders to be shipped no later than 72 hours. Some orders depending on nature of payment, special shipping requirements and back ordered stock status may take longer than normal processing time and we try our best to keep our customers informed in these circumstances.
If we are unable to ship or deliver your order past 7 days from your scheduled ship or delivery date unless otherwise agreed to an alternate date, you may qualify for a $25 credit* to your invoice or towards future purchases.
*No credit is available if the delay is beyond our control or caused due to reasons other than our own fault. Delays caused during confirmation of order details or pending incomplete order information do not quality. Shipping guarantee is not applicable to international orders, as international orders may take longer to process in general pending payment clearance from payment gateways.
Disclaimer
The risk of loss and title for all merchandise ordered on this Website or in-store pass to you when the merchandise is handed over or picked up by the shipping carrier. Encore Pacific Imports Ltd. will not be responsible or held liable at any point for any disputes or claims arising after shipping carrier has pickup items from any of our location or if items were dropped off at carrier depot location. However, to ensure satisfaction of our customers, Encore Pacific Imports Ltd. will actively assist in this process to resolve matters between carrier and receiver in most efficient and effective way.
All orders once reported as delivered, or left at the door of the receiver, or at nearest depot for collection by the carrier are deemed as successfully delivered. Any issues arising after that will be considered as post delivery concerns and will be handled accordingly. Any losses, lost or stolen merchandise after successful delivery, has to be dealt with carrier directly and Encore Pacific Imports Ltd. will not be held liable in any case.
Taxes
Our e-store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same province where Encore Pacific Imports Ltd. holds a presence, British Columbia. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Encore Pacific Imports Ltd. shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Encore Pacific Imports Ltd. shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Encore Pacific Imports Ltd.will issue a refund to your card in the amount of the incorrect price.
All above Terms and Conditions are subject to change without notice.